Privacy policy

Privacy Policy – Grocery Box

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights.

What We Collect

1. Personal Information

We collect this when you:

  • Create an account
  • Place an order
  • Contact our support team
  • Join promotions or giveaways

2. This may include:

  • Name
  • Email address
  • Phone number
  • Delivery & billing address
  • Payment details (securely handled)

How We Use Your Information

We use your data to:

  • Process orders and payments
  • Deliver products to your address
  • Provide customer service
  • Improve our website and services
  • Send updates, order confirmations, and promotions (if opted-in)

How We Keep It Safe

  • We do not store card numbers on our servers.
  • We use secure systems to protect your data from loss, misuse, or unauthorised access.
  • Data no longer needed is securely deleted or destroyed.

 Who We Share It With

We only share your information when necessary:

  • Service providers (e.g. suppliers, payment gateways, couriers, IT support)
  • Legal authorities if required by law or in case of fraud
  • Business partners if Grocery Box is involved in a sale or merger (you will be notified)

We do not sell or rent your personal information to third parties.

 Marketing & Communication

We may send you emails about:

  • Orders, deliveries, or updates to our policies
  • Offers, promotions, or product news (only if you’ve opted in)

You can unsubscribe at any time by clicking the link in our emails.

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access your personal information
  • Update or correct it
  • Request deletion (where legally permissible)
  • Withdraw consent for marketing communications

To make a request, email: info@grocerybox.co.nz

Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

  • We’ll post the updated version on our website.

We recommend reviewing it occasionally to stay informed.

This policy applies to all users of Grocery Box’s website, and services within New Zealand.